Legal

Refund Policy

Effective Date: 05/10/2025

(Applies to services provided under SEBI (Research Analyst) Regulations, 2014, as amended.)

How to Apply

To apply for a refund, the client must email a completed request to support@skylineresearch.in with the details specified below.

Information Required

Name
Aadhaar Number
PAN Number
Mobile Number
Subscribed Product(s)
Start Date of Subscription
End Date of Subscription
Reason for a Refund

Refunds Issued (Eligibility)

The Research Analyst (RA) shall issue a refund (on a pro-rata basis for the unused service period, where applicable) under the following conditions:

Upon SEBI’s suspension or cancellation of RA registration.
In cases where mandatory KYC verification fails due to technical issues.
For duplicate payments received for the same portfolio.
If the client is identified on the SEBI debarred list.
Where client services cannot continue under provisions of PMLA.
For exceptional or miscellaneous issues deemed valid by the RA.
When a client’s subscribed plan is active and services are discontinued, refund will be provided pro-rata for the remaining period.

Refunds Not Applicable

(As per SEBI RA Regulations & MITC)

Where the client’s expectation is beyond the scope of RA services, such as:
- Requesting new trades/stock ideas at fixed intervals (hourly/daily/weekly/monthly).
- Expecting guaranteed or assured returns.
- Seeking advisory on their existing personal portfolio (outside the subscribed RA product).
- Seeking advice on IPOs or other products not covered under the RA registration.
- Being dissatisfied with the stock selection within the recommended model portfolio.
Refund requests based on dissatisfaction with market performance or personal investment expectations (i.e., reasons unrelated to deficiency of RA services).
Any request inconsistent with the scope of services permitted under SEBI (Research Analyst) Regulations, 2014 and the Most Important Terms and Conditions (MITC) issued by SEBI.

Pro-Rata Basis

Where eligible, refunds are calculated only for the unused portion of the active subscription period from the effective date of service discontinuation to the original subscription end date, net of any statutory taxes, payment-gateway charges, or fees already incurred.

Method & Processing

Approved refunds are initiated to the original source of payment wherever feasible; otherwise, via bank transfer to the verified client account.
Processing is subject to completion of KYC/AML checks and confirmation of transaction settlement by the payment processor/bank.
Clients may be asked for additional documents to verify identity, payment proof, or subscription details.

Contact & Escalation

For any questions regarding this policy or the status of a refund request, contact: support@skylineresearch.in.

Note: This Refund Policy is subject to applicable laws, SEBI (Research Analyst) Regulations, 2014, and internal RA compliance procedures.