Grievance Redressal Process
How to raise a query/complaint, response timelines, and escalation routes (SCORES & ODR) for Skyline Research.
Process & Escalation
- Clients can seek clarification to their query and are entitled to make a complaint in writing, orally, or telephonically. You may email us at research@skylineresearch.in.
- Alternatively, you may call us on +91-9820760348.
- The client can expect a reply within 21 days of approaching the Research Analyst.
- If the client is not satisfied with our response, they may lodge a grievance with SEBI via SCORES or write to the office of SEBI.
- After exhausting the above options, if the investor/client is still unsatisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
Whom to Contact — Escalation Matrix
To ensure timely resolution of client queries and grievances, the following contact details are provided:
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when the complainant can call |
|---|---|---|---|---|---|
| Customer Care | Updating Soon... | Skyline Research | +91-9820760348 | support@skylineresearch.in | 10 am – 5 pm |
| Head of Customer Care | Updating Soon... | Skyline Research | +91-9820760348 | support@skylineresearch.in | 10 am – 5 pm |
| Compliance Officer | Updating Soon... | Skyline Research | +91-9820760348 | compliance@skylineresearch.in | 10 am – 5 pm |
| CEO | Updating Soon... | Skyline Research | +91-9820760348 | ceo@skylineresearch.in | 10 am – 2 pm |
| Principal Officer | Updating Soon... | Skyline Research | +91-9820760348 | ceo@skylineresearch.in | 11 am – 4 pm |
For more details about the ODR mechanism, kindly visit https://smartodr.in/login.
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