Frequently Asked Questions

How do I get started?

Pick a plan on the Packages page, complete quick KYC & risk profiling, and we’ll activate your dashboard within one business day.

Can beginners use your research?

Yes. Each idea includes clear entry, stop-loss, and risk notes. We also share primers to help new traders follow the basics.

What time do you send updates?

Pre-market notes are shared before 9:15 AM IST and intraday updates are posted during market hours as setups evolve.

Do you provide sample reports?

We periodically publish de-identified sample notes on our blog to illustrate format, risk framing, and post-trade review.

How do I choose the right plan?

Match the plan to your instrument focus and time commitment. Equity/Index suit most; Options/Commodity fit active traders.

Is the research customized to me?

Core views are common, but position sizing and instrument selection should reflect your risk profile and broker constraints.

Which devices are supported?

Web and mobile web work out of the box. Alerts are email/SMS compatible with most smartphones and desktop clients.

Do you track and review performance?

We maintain a closed-loop log of ideas with entry, exit, and rationale to support monthly learning and accountability.

What markets and instruments do you cover?

Primarily NSE-listed equities, indices, and liquid derivatives; key commodities are included in the Commodity plan.

Where can I learn more about the approach?

Our methodology blends trend, momentum, and risk-reward screening with strict exits. See the Blog for explainers and case studies.

What is covered in Futures Service?

Directional and hedged futures setups on liquid NSE contracts with defined entries, stops, and risk-reward guidelines.

What does Commodity Service include?

Actionable ideas in MCX-listed commodities (e.g., Gold, Silver, Crude) with session-aware risk controls and update windows.

How long does each package run?

Packages are typically monthly or quarterly. Access starts after successful KYC and payment confirmation. See details on the Packages page.

Can I upgrade or switch plans mid-cycle?

Yes. Upgrades are usually activated immediately with a pro-rated fee adjustment; downgrades apply from the next billing cycle.

Do you offer bundled plans?

We periodically list Equity+Index or Equity+Options bundles. Check the Packages page for current combinations and pricing.

How are alerts delivered for each package?

All plans include email/SMS alerts and a client dashboard. Higher tiers may add priority notifications and deeper post-trade reviews.

Is there guidance on position sizing per package?

Yes. Each idea includes lot-size or quantity framing relative to risk per trade. Final sizing depends on your capital and risk profile.

What capital is recommended for each plan?

Equity/Index generally suits modest capital. Futures/Options/Commodity may require higher margins and comfort with derivatives risk.

How do renewals and reminders work?

We send renewal reminders before expiry. Auto-renewal is optional; you can manage it from the dashboard or via Payment Options.

Are there any exclusions or limitations?

We do not manage funds or place orders. Research is time-bound; no profit guarantees. Please review the User Agreement for full terms.

What market hours do you cover?

Pre-market brief before 9:15 AM IST, live updates during market hours, and an optional post-market wrap when setups require it.

Do you customize ideas by client?

Core theses are common; sizing, instruments, and cadence are guided by your risk profile captured during onboarding.

Which brokers/platforms are supported?

We are broker-agnostic. Our formats (price, trigger, SL, notes) work with most Indian broker apps and web platforms.

How quickly are changes communicated?

Revisions (trail SL, partial exit, invalidate) are time-stamped and dispatched immediately on secure channels.

Do you provide education with the service?

Yes—concise primers, glossary, and playbook notes accompany setups to help you implement with discipline.

How do you handle low-liquidity names?

We prioritize liquid instruments; any idea with liquidity risk carries explicit caveats or is excluded.

Can I pause or defer my subscription?

Pauses are allowed for specific cases (travel, medical). Write to support; approval and new validity dates will be confirmed in writing.

Do you publish post-trade reviews?

Yes. We maintain a closed log with triggers, outcomes, and rationale for continuous learning and accountability.

How do you treat slippage and execution?

We provide research levels and risk bands; order placement, fills, and slippage management remain client responsibilities.

Are there compliance safeguards?

KYC, risk profiling, conflict-of-interest checks, and disclosures are built into onboarding and ongoing communication.

How often do you post?

We publish new articles and market notes weekly, with occasional deep-dives around key events.

Who writes the posts?

Posts are authored by our research team; compliance-reviewed prior to publication.

Are posts real-time recommendations?

No. Blog content is educational and retrospective. Live ideas are shared only via subscribed client channels.

Can I subscribe for updates?

Yes—join the newsletter on the Blog page or enable alerts from your dashboard.

Do articles include charts and data sources?

Where relevant we include annotated charts and cite public data sources or our internal backtests.

Can I republish or share your articles?

You may share links with attribution. Republishing full content requires written permission.

Do you accept guest posts?

Selective guest articles are considered if they meet our editorial and compliance standards. Pitch us via Contact.

How do I report an error or request a correction?

Email support@skylineresearch.in with the post link and details; we’ll review and update with a note if corrected.

Is there a way to browse by topic?

Yes—use categories/tags and search on the Blog to filter education, strategy, and reviews.

Can I download articles as PDF or get an RSS feed?

Selected posts offer a PDF button; an RSS feed is also available from the Blog page footer.

What sets Skyline Research apart?

Tight risk controls, method transparency, and a review-first culture that prioritizes disciplined execution over hype.

When did you start and where are you based?

Founded in India by market practitioners; operations and support run on IST with nationwide coverage.

How do you avoid conflicts of interest?

Strict dealing policies, disclosure of holdings when applicable, and separation between research and commercial functions.

Do you earn broker commissions or payouts?

No. We do not accept brokerage commissions or incentives. Our revenue is subscription-based only.

What data and tools power your research?

Exchange feeds, audited backtests, and in-house screening dashboards; manual validation before any client-facing note.

Do you use AI in the research process?

Yes—AI assists with scanning and post-trade analytics. Final judgments are human-led and compliance-reviewed.

How do you define success internally?

Process adherence and risk-adjusted outcomes over time, supported by a closed-loop post-trade review system.

What kind of clients are the best fit?

Investors and traders who value structure, accept uncertainty, and commit to risk-first implementation.

How do you protect client information?

Minimal data collection, encrypted storage, role-based access, and periodic security reviews. See our User Agreement for details.

How is governance and compliance ensured?

Documented SOPs, periodic audits, and disclosures as per regulation. Refer to the Investor Charter and SEBI Disclaimer pages.

Support hours?

Monday–Saturday, 9:00 AM – 7:00 PM IST (market & post-market windows). Limited monitoring on market holidays.

Best way to reach you?

Use the Contact Form for tracked tickets, or email support@skylineresearch.in.

Can I request a call-back?

Yes—submit the form with preferred time window and segment; we’ll schedule a call-back accordingly.

Do you provide WhatsApp support?

Operational alerts may use WhatsApp where enabled. For service queries and records, please use email or the Contact Form.

How do I escalate an unresolved issue?

Follow our Escalation Matrix. You may also write to grievance@skylineresearch.in.

Can I attach files or screenshots?

Yes—attach relevant screenshots/order IDs via the Contact Form or email to help us diagnose faster.

Do you support non-IST time zones?

Yes. Mention your time zone in the message; we’ll align call-backs within overlapping business hours.

Didn’t receive your reply?

Check spam/promotions folders and whitelist skylineresearch.in. If still missing after 24h, ping us again with your ticket ID.

Media/partnership enquiries?

Email partners@skylineresearch.in with a brief, timelines, and links.

Privacy of my contact data?

We collect minimum info, store it securely, and use it only to service your query. See User Agreement.

Client rights and responsibilities?

Outlined on the Investor Charter page as per SEBI.

How do you handle complaints?

We follow a defined escalation matrix and SCORES workflow. See Grievance Redressal.

How to raise a complaint?

Email support (as listed) with details/screenshots. If unresolved, escalate via SCORES (SEBI).

TAT for resolution?

We aim to resolve promptly; statutory timelines per SEBI apply for escalations.

Do you guarantee returns?

No. Markets involve risk. All recommendations come with SL and risk notes; no guaranteed profits.

Suitability of advice?

Ideas are educational/research in nature. Suitability depends on your profile and risk—please assess before acting.

How soon is my plan activated after payment?

Most UPI/Card/NetBanking payments reflect instantly. If you don’t see access within 15 minutes, share the transaction ID via Contact.

Do you provide GST invoices?

Yes. Enter your legal name, address, and GSTIN at checkout to receive a GST-compliant invoice downloadable from your dashboard.

Is auto-renewal enabled by default?

No. You can opt-in to auto-renew on the Payment Options page and disable it anytime from your dashboard.

Can I change my payment method later?

Yes. Update or replace your saved method before the next billing date from the Billing section of your dashboard.

Do you support international cards or currencies?

Major international cards are accepted. Charges are billed in INR; your bank handles FX conversion and any applicable fees.

Are my payments secure?

Transactions are processed via PCI-DSS compliant gateways with 2FA/3D Secure where applicable. We do not store full card details.

What happens if a payment fails?

You’ll see a failure message and no amount will be captured. Retry with the same method or switch to UPI/NetBanking; contact support if funds are debited.

Can I upgrade mid-cycle?

Yes. Upgrades are pro-rated where supported; the new plan activates immediately and a differential amount may be charged.

Do you offer EMI or pay-later options?

Select cards and providers may show EMI/pay-later offers at the gateway’s discretion. Availability varies by bank and eligibility.

How do I get a receipt or payment history?

All receipts are emailed and available under Billing → History in your dashboard. For help, write to accounts@skylineresearch.in.

Key terms I should know?

Usage scope, IP, confidentiality, no-guarantee clause, and risk disclosures.

How are disputes handled?

As per the governing law and dispute resolution clause in the Agreement.

Is Skyline Research SEBI-registered?

Yes. We operate as a SEBI-registered Research Analyst (Reg. No. INH000021580). Please refer to our Investor Charter and SEBI Disclaimer pages for details.

How can I contact support?

Email contact@skylineresearch.in or call the number shown in the site header/footer.

What services do you offer?

Equity, Futures, Options, Index, Commodity and HNI research services. See Services for scope and deliverables.

How will I receive recommendations?

Through your registered mobile/email and client portal during market hours, as per the subscribed service. We do not operate public WhatsApp/Telegram “tips” groups.

Do you guarantee profits or returns?

No. Markets involve risk and past performance is not indicative of future results. We provide research views only; outcomes may vary.

Do you offer free trials or samples?

We do not offer free trials or profit assurances. From time to time, short introductory plans may be listed on the Packages page.

What is your refund/cancellation policy?

Since research is a time-bound digital service, fees are generally non-refundable once the subscription starts. Please review Payment & Refund Policy and User Agreement.

Do you manage funds or place orders on my behalf?

No. As a Research Analyst, we only provide research and recommendations. We do not accept funds for trading/investing, manage portfolios, or execute orders.

How do you assess suitability before onboarding?

We complete KYC and risk profiling to evaluate suitability. Recommendations are provided only after successful onboarding and consent.

How can I raise a complaint or escalate an issue?

Write to support@skylineresearch.in. If unresolved, follow our Escalation Matrix and Grievance Redressal. You may also lodge a complaint on SEBI SCORES: scores.sebi.gov.in.